Filling in the Gaps: Company Intelligence Beyond the Corporate Website
1st March 2009

Somewhere between paid databases and Google, there's a wealth of company information available to researchers who ask the right questions and poke into the odd corners. Sarah Hinton provides an overview of her normal research process for corporate information, which uses the corporate web site as a springboard into competitive, patent, market, industry and insider information.

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Information Architecture: Why SharePoint 2007 Needs It
1st March 2009

Microsoft's Sharepoint is here to stay in the enterprise information environment, but its ubiquity does not imply perfection. Marc Stephenson points out that the very usability of Sharepoint on the user level can prevent it from being deployed in a way to ensure technical longevity, and that a clear information architecture is critical to getting Sharepoint implementations right.

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Knowledge for Survival
1st March 2009

The charity Practical Action, writes Jane Eason, offers a Practical Answers service which is helping hundreds of people around the world overcome their own poverty, through the provision of knowledge and information.  Through sharing and disseminating information, this practical support has had major impacts on the lives of hundreds of thousands, if not millions, of poor men and women throughout the world.

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Data Visualisation: Tools and Examples
9th February 2009

With the volume of information piling up inside organizations, information professionals are turning to information discovery tools to help them find information that might otherwise get buried. Visualisation tools are one such approach and, as Matthew Solle writes, the tools in this space are becoming increasingly innovative.

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Internet Librarian International 2008
2nd February 2009

The Internet Librarian International conference took place in London on 16-17 October 2008. Jill Fenton reviews it for FUMSI and outlines some of the discussions and ideas around what the library and librarian of the future should be.

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Research: A Strategy for Raising $1 Million
2nd February 2009

Research, fundraiser, strategist? In her role as a specialist in fundraising support, Marge King does all three. She illustrates the multifaceted nature of her work, and the skill set crucial to success, with this case study of her efforts to leverage primary and secondary research sources to help a client navigate the fundraising process.

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The Lean Intranet: from Intranet Zero to Intranet 2.0 and beyond (Part 1: Intranet Zero)
2nd February 2009

Intranets abound, but are they really fulfilling their promise? Patrick Walsh believes that intranets are a vastly under-utilised resource, so much so that this era could be termed ‘Intranet Zero'. In this first part of a three-part series, Walsh talks about the reasons for unfulfilled potential in intranet design and points the way forward to more effective intranet design.

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Engineering Results: Some Alternative Search Engines
1st February 2009

Familiarity and habit may drive searchers to the ‘Big Four' of search engines but, as Adrian Janes has discovered, there are number of country- and topic-driven search engines that may do the job more efficiently. This article highlights a few of his favourites that, for reasons of focus or design, have an edge on the household name search engines.

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FreePint Report: Commentary from Online Information 2008
14th January 2009

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Answering the Call: Better Knowledge Management = Better Customer Service
4th January 2009

When she took over management of a government department call centre in September 2004, Veronica Fraser had experience with library and information services but none with call centres. She shares her experience in taking a step back to analyse ways to improve customer experience and decrease employee turnover through the use of collaborative tools and flexible technologies.

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