Upskilling for AI
Jinfo Blog

By Stephen Phillips

Abstract

Item

Jinfo's new report "Upskilling for AI: how information managers are building confidence and capability" examines five key areas for working with GenAI:

• Shifting mindsets
• Asking better questions
• Developing prompting skills
• Embedding critical thinking
• Building governance that supports safe experimentation.

As a participant in a recent Jinfo Community session stated:

"We don't want to be the team that always says no.
We want to show people how they can use AI responsibly."

One of the clearest insights is that prompting is becoming a core research skill, similar to conducting a good reference interview.

Critical thinking is another core skill. Studies suggest up to 70% of users accept AI outputs at face value, a serious risk in regulated sectors or where information has to be 100% correct.

The report also highlights growing concerns about governance, including copyright, licensing, and data usage, particularly around tools like Microsoft Copilot.

Good governance isn't about saying "no"; it's about creating an environment that lets colleagues explore safely.

Upskilling is about more than learning tools, it's about developing the judgment to know when (and when not) to use them.

Read the Jinfo report "Upskilling for AI: how information managers are building confidence and capability" and start planning to equip your team with the skills to get to grips with GenAI.

All our resources are available with an annual Jinfo Subscription. To get the most value, book a walk-through with me.

« Blog