Part 2: How Do THEY Use Information? Investigating the user information process [ABSTRACT]
Jinfo Blog

By Scott Brown

Abstract

Using two corporate users as case studies, Scott Brown sheds light on the black hole into which the hard work of information professionals often seems to fall, and answers the external, and perplexing, question: ‘what do users DO with the information we give them?

Item

Using two corporate users as case studies, Scott Brown sheds light on the black hole into which the hard work of information professionals often seems to fall, and answers the external, and perplexing, question: ‘what do users DO with the information we give them?

What's inside

Customers, clients and users seem mysterious. They come to us for research, they use our resources but then, what do they DO with the research or the information? Many times, we complete the research request, our users search our databases, and we never have any visibility on how the information was used, or even if it was useful. It goes into a black hole.

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