Jinfo research on benchmarking information services (user needs are changing)
29th June 2017

How are user expectations and requirements changing with regards to services from information departments? In the fifth part of the analysis of Jinfo's benchmarking research, Robin Neidorf looks at the impact of changing user demand on service provision including areas such as training and use of "free" web resources.

Note: Full report (PDF) at /go/sub/report/2845

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Product review of Altmetric (technology - search & user interface; outputs & alerts; administration)
29th June 2017

In the third part of our review of Altmetric, we take a closer look at the platform itself and how it provides insights into published research. Specifically, its five main features, including content aggregation, visual analytics, search with advanced options, save and alert functionality and the ability to export data.

Note: Full review (PDF) at /go/sub/report/2841

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Product review of Altmetric (sources - content & coverage)
28th June 2017

Part 2 of Jinfo's review of Altmetric which provides insights into the online attention research outputs attract. Andy Tattersall looks at the range of sources used, including online sources, such as news, blogs, Twitter, Facebook and YouTube, and how each of these sources is weighted using the attention score.

Note: Full review (PDF) at /go/sub/report/2841

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Subscription update for information services management
27th June 2017

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Information centres in unusual places
27th June 2017

Amy Burns highlights five information centres who are unusual for reporting into departments outside the norm. She identifies why the move happened, the benefits its brought and whether you should consider requesting a move for your own department.

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Product review of Altmetric (key advantages; introduction, contact details)
27th June 2017

Altmetric is a data science company that provides tools to enable research organisations, publishers, funders and other organisations to track the attention of research artefacts such as journals, books, and datasets. Part 1 of this review outlines its key advantages, who could benefit from using the platform, and a brief overview of where the product is headed.

Note: Full review (PDF) at /go/sub/report/2841

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Product review of Altmetric
26th June 2017

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Jinfo research on benchmarking information services (vendor relations)
26th June 2017

Based on Jinfo's research into benchmarking information services, this article looks at the findings and identifies some of the current issues and trends in vendor relationship management. It highlights three main issues that are plaguing information professionals today and how best to tackle them.

Note: Full report (PDF) at /go/sub/report/2845

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Are content aggregation platforms meeting your needs?
23rd June 2017

Jinfo recently ran a Community session in which the most popular aggregation platforms were scrutinised. Prior to the session, a short survey was sent out to registrants and this article outlines some of the perceived strengths and weaknesses of the most used platforms, including Acquire Media's NewsEdge, LexisNexis Newsdesk, InfoDesk, Vable, Manzama, EditorEye, Attensa, Alacra and Northern Light. It also offers some tips on choosing your aggregation platform.

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Jinfo research on benchmarking information services (measuring success)
23rd June 2017

Which metrics do information management professionals use to measure success in their information services departments - and which do organisations demonstrating best practice use? In the third part of the analysis of Jinfo's benchmarking research, Amy Burns digs into how you can define and measure success in terms of elements from customer satisfaction to portfolio ROI.

Note: Full report (PDF) at /go/sub/report/2845

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