Jinfo: Jinfo benchmarking research 2018

Jinfo benchmarking research 2018
Jinfo Report

5th July 2018

Abstract

As part of Jinfo's Research Focus, "Benchmark information roles - Jinfo models of excellence", we conducted a survey plus in-depth interviews to document how information expertise is applied in different organisations, regardless of the industry, size of the team, or presence of a formal information centre or equivalent. This year's research builds on our Year One benchmarking project.

This report includes:

Part 1: introduction

Overview
Methodology and goals
Dataset and sectors represented (finance, legal, manufacturing, pharma, professional services)
Primary concerns of information centres

Part 2: structure and department services

Reporting lines
Team services
Departmental management (centralised/decentralised/multiple locations/single location)
Staffing including percentage with credentials
Changes in staffing in last two years

Part 3: customers and adjacent services

How the information centre's customer base is defined
Distinctions in customer base by industry
Related services
Definitions of services provided

Part 4: strategy, value and vendors

Departmental strategy and age
How often strategy is reviewed
Measurement of staff time for key activities
Metrics collected (logins, training sessions delivered, etc.)
Budgets for content licensing
Budget funding, reviewing and changes
Contractual arrangements.

By Robin Neidorf

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