Jinfo Subscription Report Jinfo benchmarking research 2018
Jinfo Report

5th July 2018

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As part of Jinfo's Research Focus, "Benchmark information roles - Jinfo models of excellence", we conducted a survey plus in-depth interviews to document how information expertise is applied in different organisations, regardless of the industry, size of the team, or presence of a formal information centre or equivalent. This year's research builds on our Year One benchmarking project

This report includes:

Part 1: introduction

  • Overview
  • Methodology and goals
  • Dataset and sectors represented (finance, legal, manufacturing, pharma, professional services)
  • Primary concerns of information centres

Part 2: structure and department services

  • Reporting lines
  • Team services
  • Departmental management (centralised/decentralised/multiple locations/single location)
  • Staffing including percentage with credentials 
  • Changes in staffing in last two years

Part 3: customers and adjacent services 

  • How the information centre's customer base is defined 
  • Distinctions in customer base by industry
  • Related services
  • Definitions of services provided

Part 4: strategy, value and vendors

  • Departmental strategy and age
  • How often strategy is reviewed
  • Measurement of staff time for key activities
  • Metrics collected (logins, training sessions delivered, etc.)
  • Budgets for content licensing 
  • Budget funding, reviewing and changes
  • Contractual arrangements. 

By Robin Neidorf

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Claire Laybats, Head of Commercial Development

Claire Laybats
Head of Commercial Development

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