Jinfo benchmarking research 2018
Jinfo Report
5th July 2018
Abstract
As part of Jinfo's Research Focus, "Benchmark information roles - Jinfo models of excellence", we conducted a survey plus in-depth interviews to document how information expertise is applied in different organisations, regardless of the industry, size of the team, or presence of a formal information centre or equivalent. This year's research builds on our Year One benchmarking project.
This report includes:
Part 1: introduction
- Overview
- Methodology and goals
- Dataset and sectors represented (finance, legal, manufacturing, pharma, professional services)
- Primary concerns of information centres
Part 2: structure and department services
- Reporting lines
- Team services
- Departmental management (centralised/decentralised/multiple locations/single location)
- Staffing including percentage with credentials
- Changes in staffing in last two years
Part 3: customers and adjacent services
- How the information centre's customer base is defined
- Distinctions in customer base by industry
- Related services
- Definitions of services provided
Part 4: strategy, value and vendors
- Departmental strategy and age
- How often strategy is reviewed
- Measurement of staff time for key activities
- Metrics collected (logins, training sessions delivered, etc.)
- Budgets for content licensing
- Budget funding, reviewing and changes
- Contractual arrangements.
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Claire Laybats
Head of Commercial Development
claire.laybats@jinfo.com
- Report title: Jinfo benchmarking research 2018
- Pages: 33
- Link to this page
- View printable version
- Categories:
- Jinfo benchmarking research (part 4 - content licensing strategy)
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Friday, 14th December 2018 - Jinfo benchmarking research (part 4 - strategy, value and vendors)
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Monday, 25th June 2018 - Jinfo benchmarking research (part 1 - introduction)
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