Newsletter No. 60
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ISSN 1460-7239 13th April 2000 No.60
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IN THIS ISSUE
EDITORIAL
TIPS AND TECHNIQUES
"Wedding Sources on the Web"
By Anne Ku
BOOKSHELF
"World Wide Web Marketing - Second Edition"
Reviewed by Nicola Garrett
MY FAVOURITE TIPPLES
from Caryn Wesner-Early
FEATURE ARTICLE
"Knowledge Management"
By Martin White
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FEATURE ARTICLE
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"Knowledge Management"
By Martin White
Introduction
------------
The phenomenal growth of the Web means that every time I contribute to
Free Pint the task of sifting through sites becomes ever more
difficult. This is especially the case with a topic like knowledge
management, which is itself only about as old as the Web. Putting the
term Knowledge Management into any of the search engines is rather
depressing, as the number of hits is invariably well in excess of
100,000. As I began to look at these sites I was quite surprised by
the number that seem to have fallen into a state of decay over the
last twelve months, with no visible sign of updating. In the selection
that follows I have been fairly ruthless in excluding sites that are
not being maintained on a fairly current basis. A useful source of
current awareness for knowledge management links is the regular Site
Watch section in Knowledge Management <http://www.kmmag.co.uk/kbase>.
Portal sites
------------
There are three main portal sites, and a number of important but less
comprehensive sites.
The location of the WWW Virtual Library for Knowledge Management is
<http://www.brint.com/km>. The site is compiled by Dr. Yogesh Malhotra
and offers a very large number of sites and other resources, and is an
excellent starting point. The main sections of the site include
articles, white papers and interviews, periodicals and publications,
executives in knowledge management, an online forum and notable
quotes. There are however some problems with this site. The sheer
size means that you have to drill down through several levels to get
to the articles, which takes time and effort, and then you will find
that although there are many from the 1996/97 era, there seem to be
relatively few from 1998 onwards, if indeed any date is given in some
of the annotations to the articles. The number of sections also means
that you are never quite sure which section will deal with a
particular topic.
<http://dmoz.org/Reference/Knowledge_Management>
The second option is to make use of the Open Directory Project. This
was created as an alternative to Yahoo! and uses a world-wide team of
'editors' who review the sites that are submitted for inclusion.. The
editor for the Knowledge Management section is Paul Lareau, from St.
Paul, Minnesota, a former public librarian who records his interests
as knowledge management, information retrieval, and knowledge
pollution issues. The section includes just over 400 sites in six
sections, including a selection of French language sites which is
rather unusual. There is a brief annotation for each site, though
often these are rather inadequate. Recently the Google search site
<http://www.google.com> licensed the Open Directory, and now uses it
to provide structured search access to Google.
In my opinion the best of the three portal sites is
<http://www.kmresource.com>, compiled by the IKM Corporation. In all
there are sixteen sections of resources, including universities with
interests in knowledge management, a list of knowledge markets and
exchanges, and some pre-defined searches on a wide range of search
sites. The layout of the site is excellent. Another valuable resource
is a list of over 120 books on knowledge management, linked directly
into the Amazon site, so in some cases there are reader reviews.
In addition to these very comprehensive sites there are a number of
others that offer perhaps more in the way of quality than quantity.
The Knowledge Management Central section of the web site of the
Institute of Public Policy at George Mason University, Virginia, USA
<http://www.icasit.org/km> provides links to other KM sites,
articles, books and events. Of particular value is a useful section
on case studies, and a list of 25 companies that have been involved
with KM initiatives.
The NetAcademy of Knowledge Media <http://www.knowledgemedia.org>
offers a wide range of links into both knowledge management itself,
and some related areas. The KM links are well selected, and each has
an informative annotation.
I also like the approach of Joe Katzman. On his site
<http://www.pathcom.com> he has rated resources on knowledge
management on a scale from Basic (B) to Intermediate (I) and Expert
(X) and also provided a 5-star scale of quality. Each link is also
provided with a brief, and expert, commentary. A very good starting
point for research, and I found little to fault with his assessment of
the sites listed.
Guru sites
----------
Over the last few years a number of people have established themselves
as gurus in knowledge management, and are often quoted in articles and
conference presentations.
Karl-Erik Svieby's site <http://www.sveiby.com.au> not only offers all
his own papers and articles, but also acts as a publishing site for
other knowledge management practitioners, and indeed he welcomes
contributions for publication. There is also a link to a very
comprehensive bibliography compiled by Eric Tsui on all aspects of
knowledge management. This bibliography exists in at least two
formats. The August 1999 version is at
<http://v.hbi-stuttgart.de/WM/publ2.htm>, but there is an updated
version from January 2000 on Sveiby's site.
Karl and Elizabeth Wiig have also been in the forefront of the
development of knowledge management thinking, and although their site
<http://www.knowledgeresearch.com> consists almost totally of
references to their work and the publications of Schema Press, such is
the importance of their contribution that I have included the site in
this review. The site does contain some useful diagrams which readers
of their books will be familiar with.
Rory L. Chase, is another high-profile consultant in knowledge
management. His site, <http://www.knowledgebusiness.com>, is subtitled
Teleos, and provides a good range of links to other sites which are
provided with short annotations. However the design of the site does
make it difficult to read the annotations as the titles are in
red on a blue background, and in quite a small font. Among the
features of the site are reviews of books, and it is also the home
site of the KNOW network for knowledge management practitioners.
Buckman Laboratories has been one of the classic case studies in
knowledge management, and the company has set up the Knowledge Nurture
site <http://www.knowledge-nurture.com> to provide a very practical
resource on knowledge management. The Buckman Room provides
descriptions of the projects that the company has been undertaking,
and there is a Starter Kit of articles on KM for anyone seeking a good
introduction to the subject. The Library section is a very
comprehensive and well-selected list of web resources, and covers
related areas such as leadership and culture change. Highly
recommended, and the site design is first rate as well.
David Skyrme is a UK consultant who has written some important reports
on knowledge management and has made some significant contributions to
KM implementation. His site is <http://www.skyrme.com>. This site is
in the process of being substantially upgraded, and David has told me
that this should be completed by the end of April.
Finally there is a site maintained by Gene Bellinger
<http://www.outsights.com/systems/kmgmt/kmgmt.htm>, which contains a
rather personal selection of articles, many by Gene himself. There are
also useful lists of KM software suppliers and consultancies.
Virtually none of the links has any annotations, and some appear quite
dated, but when all else fails this site might well be a solution to
your problems.
Consultancies
-------------
Many of the major consulting companies provide briefing papers on
knowledge management, but probably the most comprehensive and
accessible is the Virtual Library on Knowledge-Based Business from
Ernst and Young.
<http://www.businessinnovation.ey.com/research/researchf.html>. The
main sections are Knowledge and the economy, Knowledge and business
areas, Knowledge and the organisation, and case studies. In each
section there are briefing papers from a wide range of sources, mainly
downloadable as pdf files.
Smith Weaver Smith Inc is a management consultancy based in
Indianapolis, USA, specialising in culture change projects. Their
site <http://www.smithweaversmith.com/resource.htm> contains a well-
considered list of articles.
KMPG have also been active in the knowledge management arena, and have
recently published their Knowledge Management Research Report 2000
which is well worth downloading from <http://www.kpmg.com> as a pdf
file before it disappears from sight.
Finally there is TFPL Ltd. <http://www.tfpl.com>, which has been in
the forefront of KM in the UK for a number of years. There is not much
that can be downloaded directly from the site, but some of their
reports and briefing papers, especially a summary of a CKO Summit that
took place in 1999, can be requested through the site.
Publications
------------
There are many publications on the subject of knowledge management,
and any short list is bound to provoke comments from the editors of
those I have omitted, but here goes -
KM World
<http://www.kmworld.com>
Knowledge Management
<http://www.kmmag.com>
CIO Knowledge Management Research Center
<http://www.cio.com/forums/knowledge/index.html>
Knowledge Management News
<http://www.kmnews.com/>
And finally
------------
There are always some sites that do not fit easily into categories
<http://s1.webtrax.com.au/BB/Topic/Knowledge.bbd>
This site provides brief reviews of many of the books on knowledge
management, thought the site has not been updated since August 1999.
<http://www.ibm.com/services/clippings/summary_category_40056.html>
Quite a useful news clippings service on KM from IBM, with not
unexpectedly a technology slant.
<http://www.acm.org/siggroup/knowledge.html>
The Association for Computing Machinery (ACM) has a number of special
interest groups, and this is the site of the KM SIG. Currently the
site does not have an editor.
<http://www.sla.org/membership/irc/knowledg.html>
The Special Libraries Association maintains a list of KM articles that
are of interest to its members. The site design is poor, with blue
links on a blue background, or maybe my eyesight is not what it was.
<http://www.apqc.org>
This is the web site of the American Productivity and Quality Center,
which has long had a keen interest in various aspects of knowledge
management. Do read a current article co-written by Carla O'Dell, the
APQC President on overcoming the cultural barriers to sharing
knowledge at <http://www.apqc.org/free/articles/km0200/>
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Martin White is Managing Director of Intranet Focus Ltd.
<http://www.intranetfocus.com>. His main areas of consulting activity
are the design of intranets, developing marketing strategies for
publishing companies, and tracking developments in the corporate
portal market. He is a member of the editorial board of the
International Journal of Information Management, and a Past-President
of the Institute of Information Scientists.
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Specialist search facilities and portals are very useful fellows
altogether. I recently came across one for tyres. Devastatingly,
it's for North America only, so I guess I should have said 'tires'.
But following last issue's article on museums, several high level
museum sites were posted (2682). A punter looking for Web related
law information was directed to a Law portal (2711). German
environmental legislation should be available from a useful site
listing European government resources online (2722). The person who
wishes to order seeds for her garden should find out how in one of
the gardening sites supplied (2724). Telecommunications research
will be facilitated by a vertical portal (2740) and there are now
many business portals available for people who like that sort of
thing (2796).
Technical queries ranged from specific ones about PDF files (2652,
2762) to broad ones, including how to build a Web site (2756).
Somebody would like a facility that generates fee quotes when given
certain criteria (2649). Any prescriptions? Somebody else is
tearing their hair out over clickable calendars (2784), while the
problem of providing a site with a search function comes up with
great regularity (2650). Should Microsoft Backup gives you a
headache, this may dissolve your pain and misery (2795). And if you
know about Word 2000 autoformat files (2702) or the capacity of
Outlook Express (2854), get in touch.
In the process of updating their services, Excite have lost one Free
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free email account? Another Free Pinter has been having trouble with
Freenetname when trying to transfer to a different host (2859). We
would like to hear advice on how to gen up on XML (2656) or where to
find out ISP subscriber numbers (2683). Also, are you interested in
monitoring Web sites (2701, 2786)? Most people seem to be. Do you
have experience of Internet fulfillment services (2833), archival
standards (2709) or digital television in education (2754)? We'd
like to hear your tuppence worth.
More general queries have been posted on flat panel loudspeakers
(2690), naming standards for databases (2729), a facility for
calculating mileage expenses (2746), customer services in the public
sector (2761), solar powered pumps for garden fountains (2797) and
estate agents (2733). This would be a nice challenge for
Ranganathan, the classification expert (2670). And how many
information professionals are there (2780)? There's more than one
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FREE PINT GOLD
This time last year we ran an article on the Dublin Core Initiative,
which suggested supplying meta-information about sites to make
information classification and retrieval more efficient. We haven't
heard so much about this issue recently. Are people still talking
about it?
People are certainly still talking about Chemistry information on the
Web. To update what was written last year, we had an article on that
very subject earlier this year. But don't forget this article if you are
researching chemistry. It covers a lot of ground.
Two years ago there was an article on 56k modems. That's what I use,
and I suspect a lot of people are using that or lower. It's been
great, but personally, I look forward to something faster now.
An article on science on the Internet aimed to highlight the issues
of scientific research and policy, as well as the scientific
information available. This article brought in funding and education
too, and it is still a good jumping off point.
Free Pint one year ago ...
* Free Pint No.36 15th April 1999 "Cataloging the Internet: The Dublin
Core" and "Idiots' guide to chemistry information resources on the
Web" http://www.freepint.co.uk/issues/150499.htm
Free Pint two years ago ...
* Free Pint No.12, 16th April 1998 "The Duffers Guide to 56K Modems"
and "Sources of information on science policy and popular science
topics" http://www.freepint.co.uk/issues/160498.htm
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May brings us the Electronic Public Information 2000 conference in
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The American Society of Indexers are holding their Annual Conference
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