Jinfo: Chatbots - overhyped or helping hand for the information professional?

Chatbots - overhyped or helping hand for the information professional?
Jinfo Article

6th April 2017

Abstract

Chatbots are currently receiving a lot of media attention, but what are they and what kind of opportunities do they present for information professionals? Steve Bynghall looks at the chatbot phenomena - what they are, why there's so much hype, how close they are to being deployed in the workplace and how technologies such as natural language programming, algorithms and artificial intelligence may impact information and knowledge professionals.

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