Information services management
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Community deck - Centre of Excellence - make progress on your evolution, with your peers
Friday, 23rd July 2021

For nearly a decade, Jinfo has assisted information teams with designing their own versions of the Jinfo model for an Information Centre of Excellence. Now you have a chance to compare notes, objectives and results with your peers.If you have not yet explored the activities in the Focus on Centre...

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Webinar

Centre of Excellence (step four - assess your team’s characteristics)
22nd June 2021

Managing the Information Centre of Excellence means identifying your team's strengths and weaknesses within the six characteristics that drive success.In this webinar, we'll walk through how to complete a self-assessment of how these characteristics are present within your team, as well as...

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Article

Robin Neidorf Centre of Excellence (step four - assess your team’s characteristics)
Tuesday, 22nd June 2021

Does your team have the right "soft skills" to develop your vision for an Information Centre of Excellence? We previously focused on services and functions but the activities in this article help you to assess your teams for these softer skills and better understand your strengths and weaknesses. This is the fourth in a five-part series of articles outlining the process for developing your future as an Information Centre of Excellence.

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Article

Robin Neidorf Centre of Excellence (step three - envision your Known Fors)
Thursday, 10th June 2021

The concept of Known Fors establishes what you want your information service to be known for. What are the phrases and characteristics you aspire others to use when they think of your team? The activity in this article walks you through the process of developing Known Fors as part of your evolution towards a Centre of Excellence. This is the third in a five-part series of articles outlining the process for developing your future as an Information Centre of Excellence.

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Webinar

Centre of Excellence (step three - envision your Known Fors)
10th June 2021

What is the unique contribution that your team – with your particular expertise – can make to your organisation? The ability to summarise your value helps you capture the best of what you do and describe it in succinct headlines.In this webinar, we will walk you through the visioning...

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Article

Robin Neidorf Centre of Excellence (step two - create your Pillars of Service)
Wednesday, 26th May 2021

This is the second of a five-part series of articles exploring Jinfo's Information Centre of Excellence and how it can be used to shape your information strategy and expertise to the needs of your organisation. In part two we build on your results of part one as reference material for developing and documenting your Pillars of Service.

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Article

Robin Neidorf Centre of Excellence (step one - map your services to the model)
Tuesday, 25th May 2021

This is the first in a five-part series of articles that explores Jinfo's Information Centre of Excellence and how it can be used to shape your information strategy and expertise to the needs of your organisation. Part one looks at mapping your current services to the Centre of Excellence model and highlighting any gaps.

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Blog post

Robin Neidorf The Information Centre of Excellence – a flexible model of value, resilience and strategy
Tuesday, 25th May 2021

Jinfo’s model of an Information Centre of Excellence helps you evolve your service to greater value and resilience. Our Focus on Centre of Excellence includes the activity-based Content, peer-group Community sessions and Consulting frameworks to build your information strategy, deliver expert information services, and enable end-users to do their jobs better.

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Report

Community deck - negotiation clinic - role-play and Q&A
Monday, 26th April 2021

This session involved role-playing different negotiation scenarios, plus discussion and Q&A with participants to consider a variety of approaches to points of negotiation.If you missed the session, download the anonymised notes today. Be sure to register for future “negotiation...

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Community event

Negotiation clinic - role-play and Q&A
13th April 2021

This session involved role-playing different negotiation scenarios, plus discussion and Q&A with participants to consider a variety of approaches to points of negotiation.If you missed the session, download the anonymised notes today. Be sure to register for future “negotiation...

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